Terms and Conditions

1. Detailed description of goods and/or services
Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) is a business in the confectionary industry that specializes in luxury cakes.
2. Delivery policy
No deliveries, only collections.
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) is subject to availability. In cases of unavailability, Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0 % administration fee.
5. Customer Privacy policy
Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) bank account, the details of which will be provided on request.
Payments :
A 50% deposit is payable on confirmation of an order. The deposit will be forfeited in full where an order is cancelled within 5 days of collection.
Prices :
All prices are VAT inclusive.
7. Card acquiring and security
Card transactions will be acquired for Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. Responsibility
Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Physical Registered Business Address:
Shop 42a Morning Glen Shopping Centre
Corner Kelvin Drive and Bowling Avenue
Gallo Manor
Sandton
2196
12. Variation
Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) based in South Africa trading as Tsim & Bibi and with registration number 2020/859112/07.
14. Tsim and Bibi (Proprietary) Limited (“Tsim & Bibi”) contact details
Company Physical Address:
Shop 42a Morning Glen Shopping Centre
Corner Kelvin Drive and Bowling Avenue
Gallo Manor
Sandton
2196
Email: info@tsimandbibi.com
Telephone: +27720965581